Overview
Perishable goods such as food, herbs and flowers cannot be returned. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@littlesage.com and send your item to: 2800 Pacific Ave, Suite A, Long Beach, CA 90806
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 14 days has lapsed, we can’t, unfortunately, offer you a refund.
Refund requirements
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
- Perishable goods such as food, herbs and flowers cannot be returned.
- We also do not accept products that are intimate or sanitary goods.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your return, we require a receipt or proof of purchase.
Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@littlesageherbs.com and send your item to: 2800 Pacific Ave, Suite A, Long Beach, CA 90806
Shipping returns
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Visit any of our retail locations to return your items purchased through our online store. Our staff member will process your return or exchange for you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
All refunds will be subject to a $2 restocking fee.
Need help?
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us by emailing orders@littlesageherbs.com
This document was last updated on March 11, 2023